Service
We would like to provide our diverse customer groups the best possible support. That's why we offer different support packages(concepts).
With this, we hope to be able to offer a suitable solutionh for customers, who only occasionally need help as well as those who are in need of extensive support
Software Maintenance Contract
Always on the safe side.
Our products are constantly evolving and improving to meet the increasing demands of manufacturing and to make the operation easier for our customers or to minimize work steps.
For this reason we offer the possibility to conclude a maintenance contract for your purchased SeKON products. With it, you will receive updates on your products as needed, so that you always have access to our latest developments.
Online Support
Quick support when needed.
We are available by telephone on +49 228 976 160.
You can also submit a request via our contact form .
If you know before you contact us that remote maintenance will be necessary, then You can download our TeamViewer for online support here.
1. TeamViewer 15 with SeKON internal Password: TeamViewer 1
2. TeamViewer 15 with SeKON random Password: TeamViewer 2
Please have the Teamviewer ID ready when you call us.
Training
Our team provides customized training for your needs.
We carry out training at your location, at our location in Bonn or in the form of a teamviewer meeting.
In doing so, we'll let you know whether we're conducting intensive training for a key user or directing a number of people into our software.
Online Demonstration
Our team provides customized Online Demonstrations/ Presentations for your needs.
We carry out the demonstrations from our location in Bonn or in the form of a TeamViewer meeting.
The aim of this is to give you a nice overview on our software, as well as the opportunity to ask questions.
You can download our TeamViewer for Demonstrations Purposes here. Please call and ask for the Meeting ID to join the Demonstration.
Downloads
In our download area , we provide you with several of the latest drivers and tools our software components need to work smoothly.
